woman on laptop
IBM Managed Service

IT Management made easy

Here at Chilli, we're passionate about making IT management easy and enjoyable for businesses like yours. With over 20 years’ experience in IBM i and AIX, we understand that technology can sometimes feel overwhelming. That's why we're here to offer a helping hand by providing reliable, secure, and tailored IT solutions on the IBM Power platform.

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Managed Services are a simple way of gaining access to a team of experienced team of IBM i and AIX experts. Our technical consultants have managed IBM i and AIX environments for over twenty years and few problems are new to them. Recruiting staff with IBM i and AIX skills is becoming increasingly difficult and there is a real skill shortage in the marketplace, a Managed Service can help you overcome this issue.

Peace of mind 

A Managed Service provider will manage the backup and replication of your environment on your behalf. This can be difficult to do consistently with a small in house team of consultants. DR tests are also performed yearly as part of our Managed Service offering giving you peace of mind. We can also help improve recovery point and time objectives as part of our take on process.

Improve focus and costs

For some companies the IBM i platform is not core to the business and management of the systems becomes time consuming and costly.

Our Managed Service can alleviate this issue by doing it on your behalf, allowing you to focus on what is core to your business. Additionally, it may save you money if you employ contractors on a regular basis.
IBM Skills and Knowledge

Take Advantage
of our Skills

As skills for the IBM platform become increasingly scarce, organisations with limited or no IBM skills continue to struggle to find suitable technical support for their business-critical IBM infrastructure. Our Managed Service solution is a hassle free way of bringing new technical skills into your business. We work with:

We manage your production system and High Availability between this and a remote server. Our team will alert you at predetermined thresholds and take corrective action if necessary. Our managed service is available to all organisations regardless of who owns the infrastructure or where it is based.

Why Choose Chilli?

We believe in building relationships that go beyond just business

Our team of friendly IT experts are dedicated to understanding your goals and challenges by working with you to deliver the perfect solutions. From keeping your network running smoothly to protecting your data from cyber threats, we've got you covered. Our proactive approach means you can focus on what you do best while we take care of the technical stuff.

We're not just another IT company – we're your partners in success

Whether you're gearing up for growth or an established enterprise looking for a fresh perspective, we're here to support you every step of the way. We’d love to learn more about your business and explore how Chilli IT can help you reach your IT goals. Feel free to reach out anytime to schedule a friendly conversation.
Customer Satisfaction 2023
Customer Response Rate 2023

What's Included?

  • Backup and Media Management
  • Liaison with support for media movement
  • Liaison with hardware engineering support
  • Fix for business as usual issues
  • Telephone and email advice
  • Weekly service call
  • PTF planning and preparation
  • Monthly performance reports
  • “How to” calls answered by our technical team
  • Agent-less System monitoring

Yes. Standard hours of service are 9AM to 5PM, Monday to Friday. Additional options are available including a 24×7 service.

We manage and monitor:

  • IBM i
  • AIX
  • VIOS
  • Storwize/FlashSystem
  • Hardware Management Console
  • IBM/Brocade SAN Switches
  • Linux

Yes. Our Procare service delivers an ‘always available’ system which eliminates the need for manual checks.

Customer Testimonial

From a backup time of 11 hours to 10 minutes

Richard Calder, IT Director Reynolds Catering
Rating 4.7