We can help with IBM Maintenance, parts and areas of overspend. IBM has various service levels depending on your budget and risk tolerance. At it’s most basic level, IBM can cover Monday – Friday between 11:00 and 17:00 with a next business day fix, all the way to 24×7 coverage throughout the year with committed fixes in a matter of hours.
Protect your business critical servers with a IBM maintenance contract. We can provide competitive quotes for your IBM POWER server and IBM Storage estate. We can also undercut your existing maintenance contract with a third party hardware maintenance contract.
Keep up to date with the latest fixes, feature packs, new releases and new versions of your licensed software.
Chilli IT can provide quotes for new and second user parts for both IBM POWER and Storage as well as hard to find parts for non IBM products from vendors such as Dell, Lenovo and HPE.
IBM offer 3 levels of maintenance contracts depending on your business requirements.
Get 24×7 same-day response for hardware, remote support for software, and 24×7 support for Severity 1 problems.
Receive all the benefits of Basic Care and add faster response times and client care services with an assigned remote account manager.
Get Basic and Enhanced Care, plus integrated hardware/software support, microcode analysis, media retention, and code upgrades.
Every good partnership starts with a good conversation. Let us know what you need help with and our team will be in touch.