IBM Maintenance

We can help you save money

We can help with IBM Maintenance, parts and areas of overspend. IBM has various service levels depending on your budget and risk tolerance. At it’s most basic level, IBM can cover Monday – Friday between 11:00 and 17:00 with a next business day fix, all the way to 24×7 coverage throughout the year with committed fixes in a matter of hours.

IBM Hardware Maintenance

Protect your business critical servers with a IBM maintenance contract. We can provide competitive quotes for your IBM POWER server and IBM Storage estate. We can also undercut your existing maintenance contract with a third party hardware maintenance contract.

IBM Software Maintenance

Keep up to date with the latest fixes, feature packs, new releases and new versions of your licensed software. 

New and Second User Parts

Chilli IT can provide quotes for new and second user parts for both IBM POWER and Storage as well as hard to find parts for non IBM products from vendors such as Dell, Lenovo and HPE. 

Software Asset Management

We can help identify areas of overspend across your IT estate with advanced software asset management tools. Our tools can audit your software estate, ensuring that you remain compliant.

IBM Maintenance Contract Levels

IBM offer 3 levels of maintenance contracts depending on your business requirements.

Basic Care

Get 24×7 same-day response for hardware, remote support for software, and 24×7 support for Severity 1 problems.

Enhanced Care

Receive all the benefits of Basic Care and add faster response times and client care services with an assigned remote account manager.

Premier Care

Get Basic and Enhanced Care, plus integrated hardware/software support, microcode analysis, media retention, and code upgrades.

Challenge us to lower your IBM maintenance costs

Every good partnership starts with a good conversation. Let us know what you need help with and our team will be in touch.

Are You Paying Too Much For Hardware And Software Maintenance?

Whether you are looking for a Maintenance quote, parts or would like us to help identify areas of overspend we can help.