Technical Support

A simple and cost effective way of bringing IBM i, AIX and Linux skills into your business.

Cost effective technical support your IBM environment

Procare is a points-based technical support contract for IBM POWER and Storage users. Our solution uses over 60 monitors, identifying and alerting you to any issues associated with your system’s operation and integrity. Points can then be converted into call time with our technical support team, who can provide advice and immediate support.

Our technical support contract is ideal for organisations that require support for their IBM infrastructure, freeing up time and resources to implement IT initiatives that drive business growth. In addition, Procare is an affordable way of gaining access to specialised skills for those organisations require additional operational support for their IBM infrastructure. 

What if I have hardware past the end of support date?

If you are running business critical workloads on IBM POWER servers that are now past their end of support date or have relatively new hardware that is no longer covered by an IBM warranty we can help. Although not part of our standard Procare offering, we can provide you with best endeavours service based on your requirements. If you would like to know the end of support dates for IBM POWER servers click here.

Hardware supported by our technical team

Chilli IT are highly experienced in monitoring any environment using the following operating systems and hardware:




Storwize V3700

Storwize V5000

Storwize V7000

IBM FlashSystem V9000

Hardware Management Console (HMC)

What makes Chilli IT different?

Chilli IT remain dedicated to the IBM POWER platform and continually invest in the latest technology for our proof of concept facility. Furthermore, we develop the skills needed to maintain your infrastructure at a time when many organisations are scaling down their investment in the platform.

We also understand that every IT infrastructure is different and each end user has specific requirements that have to be met. To help you achieve your aim,  Chilli IT can create bespoke alerts for you and your business to help you monitor specific elements of your IT infrastructure that you feel are important.

Sounds interesting?  Call us today on 0300 124 0992 or email us at and discuss Procare with one of our experienced account managers.

Speak to one of our consultants today

Chilli IT help organisations bridge the IBM skills  gap by providing technical support, professional services and hardware and software upgrades to organisations across the world.

Useful Links

Call us today on 0300 124 0992

Home Bargains IBM POWER Case Study

Discount retailer Home Bargains has its sights set on doubling its retail-store footprint in the UK. To sustain aggressive growth and maintain the razor-sharp efficiency that helps it keep prices low, the company is deploying IBM® Power® Systems S914 servers to support retail operations in every store, with help from IBM Business Partner Chilli IT.

Download the case study below.