Stay supported with IBM hardware and software maintenance.
IBM Premier Business partner and IBM POWER Specialist Chilli IT are able to provide you with IBM hardware and software maintenance through IBM, providing your business with key services to meet the support infrastructure needs within your IT department. Importantly, Enhanced ServiceSuite provides support to both software and hardware and software, with the option to add “Selectable” annuity offerings to complement the base services, such as Enhanced Technical Support.
Enhanced IBM ServiceSuite covers all major IBM platforms:
• System z.
• System i
• System P
• System x
• Printing Systems
• A range of supported non-IBM products
Enhanced ServiceSuite provides simplicity. It represents one contract, one signature and a consolidated invoice. ServiceSuite is easy to purchase, understand and maintain.
A complete maintenance solution with one simple contract
• Reduces complexity with a single point of contact for managed multiplatform mixed-vendor environment.
• Helps companies anticipate and respond faster to new problems and challenges.
• Helps reduce costs by optimising availability of IT infrastructure and preventing unplanned disruptions.
• Protects IT investment and limits TCO by getting the most out of the available IT infrastructure.
Enhanced ServiceSuite Base
This consists of IBM Maintenance Services for Hardware covering one or more of the System z, System p, System I, System x and BladeCenter platforms.
Components of IBM Maintenance Services for Hardware include:
• Machine repair.
• Machine preventative/predictive maintenance.
• Error analysis/remote support facility.
• Problem management.
• Engineering change management.
• Maintenance of approved non IBM machines.
• System defect voice support.
• Problem management
Helping you make the right choice
Chilli IT provide infrastructure solutions and professional services to a wide range of corporate and SME companies. Our customers rely on us to deliver mission critical projects where their business goals are met by the services we provide. Chilli IT have extensive experience in IBM POWER systems, IBM i, AIX, Linux and Intel integration and have helped configure, implement, manage and support some of the most complex installations in Europe.
If you would like to know more about IBM Maintenance call 0845 862 3444 or email us at firstname.lastname@example.org