IBM Entitled Systems Support (ESS) refers to a service and support program offered by IBM to customers who have purchased IBM hardware and software products. ESS is designed to provide customers with access to technical support, software updates, and other resources to help them maintain and optimize their IBM systems.
Here are some key features and benefits of IBM Entitled Systems Support:
Technical Support: ESS typically includes access to IBM’s technical support team, which can assist customers with troubleshooting issues, resolving software or hardware problems, and providing guidance on best practices.
Software Updates: ESS often includes entitlement to software updates and patches for the IBM products covered under the support agreement. This helps customers keep their systems up to date with the latest features and security fixes.
Knowledge Base: Customers with ESS may have access to IBM’s knowledge base, which contains documentation, articles, and resources to help them better understand and use their IBM systems and software.
Remote Diagnostics: Some ESS offerings may include remote diagnostic tools that allow IBM support personnel to remotely analyze and diagnose system issues, potentially reducing downtime.
Flexible Service Levels: IBM typically offers different service levels and response times as part of the ESS program, allowing customers to choose the level of support that best fits their needs and budget.
24/7 Availability: Depending on the specific terms of the support agreement, ESS may provide 24/7 support to ensure that customers can get assistance whenever they need it.Back to Glossary Page