IBM Managed Service

In need of a bespoke IBM i solution? Specify your exact needs with our Solution Builder, and we’ll be in touch with a quote tailored to you.

IBM Managed Service - Solving the IBM i and AIX skills gap

As skills for the IBM platform become increasingly scarce, organisations with limited or no IBM skills continue to struggle to find suitable technical support for their business-critical IBM infrastructure. Our Managed Service solution is a hassle free way of bringing IBM i, AIX and Linux technical skills into your business.

Chilli IT are highly experienced in monitoring and managing any environment using the following operating systems and hardware:

  • IBM i
  • AIX
  • VIOS
  • Storwize/Flashsystem family of products such as the V7000
  • Hardware Management Console

Chilli IT will manage your production system and High Availability between this and a remote server. Our team will alert you at predetermined thresholds and take corrective action if necessary. Our managed service is available to all organisations regardless of who owns the infrastructure or where it is based.

What are the main business benefits of IT Managed Services?

Experience – Managed Services are a simple way of gaining access to a team of experienced team of IBM i and AIX experts. Our technical consultants have all managed IBM i and AIX environments for over twenty years and few problems are new to them. Recruiting staff with IBM i and Aix skills is becoming increasingly difficult and there is a real skill shortage in the marketplace, a managed service can help you overcome this issue.

Peace of mind – A Managed Service provider will manage the backup and replication of your environment on your behalf. This can be difficult to do consistently with a small in house team of consultants. DR tests are also performed yearly as part of our Managed Service offering giving you peace of mind. Chilli IT can also help  improve recovery point and time objectives as part of our take on process.

Improve Focus and reduce cost – For some organisations the IBM i platform is not core to the business and management of the systems become tiresome and costly. A Managed Service can alleviate this issue by managing the system on your behalf,  allowing you to focus on what is core to your business. A Managed Service can in some circumstances save you money, particularly when an organisation is bringing in contractors on a regular basis.

Reynolds Catering Supplies

Watch IT Director Richard Calder discuss the relationship between Chilli IT and Reynolds Catering Supplies.

What is included in a full IBM Managed Service?

Our full Managed Service includes the following:

  • Backup and Media Management
  • Liason with support for media movement
  • Liason with hardware engineering support
  • Fix for business as usual issues
  • Telephone and email advice
  • Weekly service call
  • PTF planning and preperation 
  • Monthly performance reports 
  • “How to” calls answered by our technical team

What are the hours of coverage?

Standard hours of service are 9am to 5pm, Monday to Friday. Other options exist up to and including 24×7 

What makes Chilli IT different?

Chilli IT remain dedicated to the IBM POWER platform and continually invest in the latest technology for our proof of concept facility. Furthermore, we develop the skills needed to maintain your infrastructure at a time when many organisations are scaling down their investment in the platform.

We also understand that every IT infrastructure is different and each end user has specific requirements that have to be met. To help you achieve your aim,  Chilli IT can create bespoke alerts for you and your business to help you monitor specific elements of your IT infrastructure that you feel are important.

Speak to one of our consultants today

Chilli IT help organisations bridge the IBM skills  gap by providing technical support, professional services and hardware and software upgrades to organisations across the world.

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Call us today on 0300 124 0992