Co-operative Resourcing
IT Outsourcing has now been long established in many organisations and has been shown, when implemented correctly, capable of improving efficiencies, raising the level of service and reducing costs. Generally speaking, the bigger the operation the greater the opportunity for benefits. This is why the larger more centrally organised operations have usually been the first to outsource.
Now, Chilli has introduced a new concept - chillout which blends a co-operative mix of internal and external skills to provide the optimum mix of IT support and management for any organisation - regardless of size and distribution. chillout provides many benefits which are especially helpful to the smaller and more distributed organisation.
- Specialist skills integral to the business can be supplied by the client.
- A phased approach can make outsourcing simpler to adopt.
- Service Level Agreements can be adapted and developed.
- Support staff and Helpdesks are personally involved and responsive.
- Fast responses to changes in business plans can be easily accommodated.
How do I get started?
We recommend you start with a chillout workshop, during which we will listen to your needs and get a better understanding of your system and support requirements. We can also tell you more about the specific chillout services which may be most relevant to your needs. This workshop typically takes from a half to a full day. (It could be on the beach but at this stage we think your offices would be more appropriate!)
Following this we will present a documented summary of our recommendations. It could be that you need as little as one or two services to get started or it may be that you are seeking a more comprehensive solution.